How does Apty Insights support you?

It's no secret that there is always a difference between how applications are designed to be used and how end-users actually interact with them. In a perfect world, this difference would be insignificant due to the straightforward nature of activities and well-thought-out UX design, but real world operations often involve complex correlated activities, a certain extent of background knowledge, and close attention to details, which is not always feasible for various reasons.

Apty Insights includes a suite of tools that analyze end-user behavior and help to answer common burning questions, such as:

  • How many users are actively using the system?
  • How long does is take your employees to complete Actions?
  • Where do people generally make errors?
  • What are the bottlenecks of the hosting application based on its usage?

Apty Insights can be enabled to track detailed usage data:

  • Track & Analyze how users interact with the applications and how efficiently they can complete the custom business processes.
  • Track the usage based on the actual use cases and not just logins.
  • Create blueprints on how users should be completing certain activities and track the actual usage against the recommended processes.
  • Capture the user activity by custom segments, roles, and regions.

Apty Insights is compatible with any web application and can be integrated with all known CRM or ERP systems without adding a single line of code. Apty Insights consists of two main components, each exercising specific functions for seamless integration with the hosting application: namely, Apty Activity Tracking and Admin Insights.

Apty Insights Components

Apty Activity Tracking  

Is used for creating blueprints of how certain Activities are expected to be performed within the hosting application (for example, which steps should be taken to create a new project or report , ensuring completeness of the procedure and consistency of data provided).

For more details refer to:

Overview of Apty Activity Tracking

Apty Insights

The Assist Client is implemented as a multi-platform browser extension available for Google Chrome, Mozilla Firefox, Microsoft Edge, and Internet Explorer. To make sure that functionality of Apty Assist is compatible with various browsers, the extension is designed as a simple piece of code that injects the JavaScript code directly to the hosting application in a live mode. This means that there is no background script and Apty Assist Client runs directly in the context of the hosting application.

For more details refer to:

Overview of the Apty Insights

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