Security and Privacy

Do you provide SSO access to the product?

Apty Assist supports single sign-on Authentication: SAML 2.0 and OAuth2.0. 

For more details refer to: SSO Configuration

Does the tool support username and password authentication? Does it have self service (Forgot password)?

Yes, the tool supports username and password authentication and also has self service.

For more details refer to: Log in to Admin Console

Do you provide Windows Authenticator access to the product?

No, it does not provide Windows Authenticator access to the product.

Does the tool allow for content access to be restricted based on your logon profile?

Yes, Apty Assist restricts the content access based on different logon profiles.

Can the content management environment be customized for user preferences such as font type, size and application shortcuts?

Yes, end users are allowed to do customization based on their preference. In order to do customization click on "Customization" menu in which the user has the option to change the Assist Client theme, change languages, manage keyboard shortcuts and more.

For more details refer to: Customization 

Does the tool allow for content views to filtered?

Yes, the content can be filtered based on the assigned Tags in the Admin Console and by using a Search bar in the Assist Client.

Is it possible to restrict functionality in tool to content developers based on role?

Yes. Access to the system functionality can restricted based on the role of a user. Custom Roles can be created and assigned to users. While creating custom roles take care of all the permissions that will be required to complete a task. Application access and correct set of permissions will help users to complete the tasks related to their scope of work.

For more details refer to:

Does the tool allow for content to be shared between environments where access is restricted?

Yes, Apty Assist allows content to be shared where access is restricted.

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